Shipping Information
Thank you for choosing Indigo Rabbit Prints for your fine art printing needs. We strive to ensure that your orders are processed promptly and delivered to you in a timely manner. Below, you'll find important information about our shipping policies and procedures.
Shipping Methods:
We offer the following shipping methods for domestic and international orders:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 1-3 business days.
- International Shipping: Shipping times vary depending on destination. Please allow 7-14 business days for delivery.
Shipping Rates:
Our shipping rates will be calculated at the time of shipping.
Order Processing Time:
Orders are typically processed within 3-5 business days. Contact us for rush jobs.
Tracking Information:
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.
Packaging:
All orders are carefully packaged to ensure safe transit. We use protective materials and sturdy packaging to minimize the risk of damage during shipping.
Shipping Partners:
We partner with reputable shipping carriers to deliver your orders securely and efficiently. Our primary shipping partners include FedEx, UPS, USPS.
Shipping Policies:
- In the rare event that your order is lost or damaged during transit, please contact us immediately for assistance.
- We are not responsible for delays caused by shipping carriers or customs processing.
International Shipping:
- International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient.
- If outside of the US, please familiarize yourself with your country's customs regulations and import fees before placing an order.
Returns and Exchanges:
For information about our returns and exchanges policy, please visit our Terms & Policies page.
Customer Support:
If you have any questions or concerns about shipping, please don't hesitate to contact us at studio@indigorabbitprints.com. We're here to help!